Return Policy

Sales, Replacement & Refund Policy – Classy Furniture

Thank you for choosing Classy Furniture. Every product we create reflects our commitment to quality, craftsmanship, and customer satisfaction. By placing an order with us, you agree to the following terms and conditions.

CUSTOMER CONDUCT

At Classy Furniture, we value professionalism and mutual respect. Any form of abusive, threatening, or inappropriate behaviour toward our staff may result in order cancellation or refusal of service, without further obligation.

REPLACEMENT & DEFECT POLICY

In case of manufacturing defects or transit damage, customers must notify us within 14 days of delivery.
Valid cases are eligible for a replacement within 40 days, subject to verification.
Clear photos or videos showing the issue must be shared for assessment.

To initiate a replacement or report any manufacturing or transit-related issue, please contact our support team at crmclassyofficial@gmail.com with clear photographs or videos of the concern.

CANCELLATIONS, REFUNDS & ORDER CHANGES

Refund requests are accepted only within 24 hours of order placement.
Approved refunds will be processed within 7 working days after receipt of returned items. Bank processing times may vary.
Order modifications are subject to Classy Furniture's discretion.
- Additional charges may apply depending on material, labour, or design changes.
- Revised orders may also affect the original delivery timeline.
Clearance items, display pieces, and final-sale products cannot be cancelled, modified, or returned.
For discounted purchases, refunds (if applicable) will be calculated on the net amount paid, excluding the discount value.
Promotional vouchers are single-use, non-refundable, and non-transferable.
Items purchased during sale events are non-returnable, non-exchangeable, and non-replaceable. Additional discounts are not applicable on sale items.

PAYMENT TERMS

All prices are quoted in Indian Rupees (INR) and are inclusive of applicable taxes.
GST details can be provided upon request.

PRICING & CORRECTIONS

Classy Furniture reserves the right to revise prices, correct typographical errors, or update product pricing at any time without prior notice.

ORDER CONFIRMATION

Order confirmation via email or message does not guarantee acceptance.
Classy Furniture retains the right to accept or reject any order.
Dispatch will be initiated only after full payment is received.

DELIVERY & LOGISTICS

Once an order has been dispatched, delivery timelines are managed by third-party logistics partners.
Classy Furniture cannot be held responsible for delays beyond dispatch.
Customers can track shipment status through the provided tracking details.

PRODUCT DETAILS & REPRESENTATION

We make every effort to display accurate product descriptions and images.
As many of our products are handcrafted and made from natural materials, slight variations in finish, grain, or colour are natural and not considered defects.
Colour differences may occur due to screen resolution or lighting.
Website content is periodically updated to maintain accuracy.

PROMOTIONAL OFFERS & VOUCHERS

Promotional vouchers are governed by specific terms and validity periods.
Vouchers cannot be combined with other offers unless stated otherwise.
Voucher values do not carry cash value, interest, or refund eligibility.
Discounts are applied to the total invoice value, not individual items.

7-DAY PRICE ASSURANCE

If the price of a purchased product is reduced within 7 days of purchase, customers may contact us within that period.
The price difference will be offered as store credit only.
This policy does not apply to cash or bank refunds.